Privacy policy

We appreciate the trust which you have shown our company. We therefore handle the data which you entrust in us with a great deal of care and only use them for the purposes for which you have given your permission. By no means will we forward your personal data without your explicit approval to third parties.
It is possible that we make available statistics about our customers, our turnover, customer behaviour and in this scope also website information to trustworthy third parties. We will however summarise this data to such an extent that individual persons no longer can be identified. The confidentiality of your data is thus strictly protected.
Vaillant does not actively collect personal data about you if you visit the Vaillant website unless you make such information available to us voluntarily, e.g. via e-mail.

Non personal data
Non personal information and data, e.g. the exact time of your connection with our website and the type of browser used is collected fully automatically by the common working process of the internet services of Vaillant. We use this information in order to create statistics and to measure the activities on the website with the goal of increasing the use value of our offering for you.

Personal data
In certain cases, Vaillant will ask you for personal information in order to offer you a service or be able to contact you. In the case that such information is stored, you will be informed about the intended use. In the case of an order, e.g. we must ask for your name, your company, your address, your telephone number and your e-mail address. This is the only way that we can process the order and inform you about the status of your order. If you participate in a competition or in another special action, we need your name, your address and your e-mail address in order to be able to inform you if needed.
Insofar as the data is processed by a service provider in the scope of central data processing, the improvement of our customer service or for technical reasons within the Vaillant group (that is the Vaillant GmbH and its subsidiaries), we will insure the protection of your data.
If you should decide to not provide us with the personal data which is asked for on some pages of the Vaillant website, your decision will not have any material consequences for you. It can however be the case that you then cannot receive specific information and goods through this website.

Vaillant uses cookies to record the preferences of visitors, to enable us to optimise the design of our website. Cookies are small files which are stored on your hard drive. They ease navigation, and increase the user-friendliness of a website. Cookies also help us to identify the most popular sections of our website. This enables us to provide content that is more accurately suited to your needs, and in so doing improve our service. Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Personal details can be saved in cookies, provided that you have consented to this, for example, in order to facilitate secure online access so that you not need to enter your user ID and password again. Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. If you choose not to accept cookies, you can still visit our website, however this may result in a reduced availability of the services provided by our website.

The cookie usage of is as follows:

This is the details for the Google Analytics cookies:

Cookie Name Cookie type Expiration Source Domain Site Coverage Description
_utma 3rd party (Persistent Cookie) 2 years from set/update. all pages This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. To opt out of being tracked by Google Analytics across all websites visit
_utmb 3rd party (Persistent Cookie) 30 minutes from set/update. all pages This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method. To opt out of being tracked by Google Analytics across all websites visit
_utmc 3rd party (session Cookie) session all pages Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session. To opt out of being tracked by Google Analytics across all websites visit
_utmz 3rd party (Persistent Cookie) 6 months from set/update. all pages This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site. To opt out of being tracked by Google Analytics across all websites visit
_ug 3rd party (Persistent Cookie) 5 years from set/update. all pages These cookies are set at our request by third parties and are used to track your journey from outside our website through to when you leave our website. They allow us to target our marketing campaigns for our productions and other activities more effectively as we can see if a visitor has come to our website having clicked on an advert we have placed elsewhere on the internet.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Your data is password protected on all systems in which they are stored. The persons who have access to this data are strictly prohibited from forwarding your data to third parties.